If you are seeing this page, you aren’t connected to the hotel WIFI network!!

streamCAST Logo

You are trying to streamCAST but you reached this page instead!?

Casting from an ipad

You've reached this page because the streamCAST service is unable to contact your laptop or mobile device on the WiFi network.

This is generally due to:

  1. You have NOT connected to the WiFi services provided by the property you are staying at. The WiFi name is available on the streamCAST information page on the TV.  Alternatively, contact the Front Desk of the property you are staying at for instructions on how to connect to the WiFi service.  To verify you are connected, select the Hotel's WIFI network from your WIFI settings on your personal device, then attempt to browse to a webpage such as www.streamvision.com.au.  If you can reach it, your internet is working through the Hotel WIFI network!

  2. You have a VPN or PROXY service installed on your mobile device. If this is the case, please disconnect your VPN or PROXY service and try again.  If you are unsure of how to disconnect the VPN or PROXY service, please speak to your IT resource at your place of work.  You may have an app installed such as a Speed Booster that can affect how your device accesses the internet.  Uninstall these apps and try again.

  3. Your phone is having a bad day...  Try rebooting it, this resolves 80% of the issues faced with using the streamCAST service!


Still having issues?? Contact us and please ensure you have the following details ready for us to assist you:

  • You personal device model
  • The name of the venue you are staying at
  • Your name
  • Your room number

 

Streamvision Support Contact Details:

Australia - 1300 300 407 - support@streamvision.com.au
New Zealand - 0800 644 322 - support@streamvision.com.au
Asia - 603 8602 2041 - support@streamvision.com.au
Guam - 671 647 7872 - support@streamvision.com.au