As in-room streaming takes hold, efficiently monitising it is the next big advancement

Streamvision Supplier Profile on Hotel Management Australia

Hotel Management Australia recently spoke with Streamvision CEO Greg Bassine about the next big advancement in IPTV, why hotels are no longer reluctant to adopt streaming technology, and more…

👇 Check it out below or visit Hotel Management online.

What is the next big advancement in IPTV that you can share?

Casting is one of the latest and greatest innovations that is being seen in the hotel and accommodation space. This technology gives guests exactly what they want – the ability to watch their own content on a large screen when they’re in a hotel room. Our solution streamCAST takes it a step further, by providing a centralised solution that doesn’t require additional equipment in guest rooms – this makes it more affordable and convenient for hotels to install and manage.

Do hotels still seem reluctant to adopt streaming technology or is the message out there that this is the way forward?

The message is well and truly out there. With the success of streaming services like Netflix and Stan, there’s no question that streaming technology is the way forward when it comes to the consumption of content whether it is at home or in the hotel room.

What are the main benefits of working with an entertainment supplier that builds and supports its own products in-house?

Front line staff i.e. Sales Reps, Account Managers, and Support Technicians are better positioned to facilitate client access to and influence over the product development process. This means our clients can be confident their voice is being heard where it matters and that our products can evolve to keep up with changes in their business needs.

How much customisation do you see your clients requesting in terms of revenue generation in their IPTV system?

Most of our clients are excited about the opportunity to increase their revenue via technology. Of particular interest are our shopping cart and in-room ordering functions which allow guests to purchase amenities, book tours, order in-rooming dining, book future stays, etc. right through the TV portal. Hotel staff can easily manage and monitor these purchases. Integration with over 20 PMS systems makes it convenient to bill. Purchases of external services such as food delivery are also possible for hotels that wish to generate revenue with the help of local businesses.

The other service we offer that our clients appreciate is bespoke IPTV portal design. Design and functionality are intertwined and we have seen that it is important to design portals in a way that facilitates an intuitive and smooth user experience so that guests don’t get lost in layers of menus. Many of our clients tell us they want a portal no other hotel has and we can deliver that by partnering with a design firm to provide a free portal design service to all of our new customers.

Streamvision Supplier Profile on Hotel Management Australia

Hotel Magazine – ‘Stay Connected in 2020’

Hotel Magazine - Stay connected in 2020

Recently, Hotel Magazine asked our CEO Greg Bassine how hotels will stay connected in 2020. Below is an excerpt from the article.

👉 For the full article, please visit the excellent Hotel Magazine website.

It’s the start of a new decade: in 2020, the iPhone turns 13, Facebook turns 16, and the World Wide Web celebrates its 29th year since going public.

In a relatively short period, these technologies and others like them have dramatically transformed almost every aspect of our lives, from the way we travel to the way we eat.

Accordingly, today’s hotel guest’s expectations now exceed merely a hot shower and room service. Busy guests with places to be may rarely stop to think about the complexities of providing high-speed Wi-Fi and in-room streaming in a hotel, but these are services that hoteliers and technology companies alike have had to implement remarkably quickly in the race to provide guests with the seamless in-room experience they demand.

Streamvision is an Australian provider of bespoke digital solutions, working with a variety of clients from hospitality ventures to large corporate entities. Hotel Magazine spoke to CEO Greg Bassine about the needs of the modern hotel guest.

“Ultimately, as the end-user, hotel guests and home consumers want the same thing – high speed, high definition content at their fingertips, and the ability to intuitively and immediately understand how to interact with an entertainment system,” he said.

Bassine pointed out some easily overlooked problems that hotels face when providing guests with connectivity technology. “It’s important that all guests staying in a given hotel room are able to cast their content to the in-room TV, but that their next-door neighbour is unable to ‘hijack’ their TV, either intentionally or unintentionally.”

Such a blatant ‘digital intrusion’ is a more visible example of a wider problem facing hotels: that of hundreds, or even thousands of guests accessing the same digital services in close proximity.

“The ability to monitor and control bandwidth usage is essential,” Bassine said, “to ensure that a few data hogs don’t consume all the available bandwidth, spoiling the experience for other guests.”

As well as virtual crowd control, hotels must deal with the fact that their guests are transient. Just as clean sheets and towels are a prerequisite of any guest room from budget to boutique, so too is clean data.

“Hotel entertainment systems need the ability to automatically log out of and erase all user data upon check-out,” Bassine pointed out. “If a guest has logged into her YouTube account on the in-room smart TV, that could lead to their data security being compromised.”

Such compromises are not unheard of – in July, Marriott was fined £99m (NZ$187m) for infringements of the UK’s General Data Protection Regulation after a cyber-incident exposed a variety of personal data contained in approximately 339 million guest records. Just a week or so later, US hotel management company AavGo was alerted by a benevolent ‘white hat’ hacker to a security lapse in their online booking system, exposing the data of up to 8 million entries…

👉 Read the rest of the article on Hotel Magazine

streamTV – The IPTV Solution that Suits Every Guest’s Entertainment Preferences

Guest Entertainment Preferences are as Varied as Your Pillow Menu

With streamTV you can meet a very wide range of guest preferences. It’s perfect for guests who want to:

  • Watch free to air channels
  • Watch pay TV
  • Watch satellite TV
  • Watch international TV
  • Listen to the radio
  • Browse the electronic programme guide
  • Pay for video on demand (including blockbuster movies from major studios and TV box sets)
  • Fast forward or rewind TV shows
  • Record TV shows while they’re out sight seeing to watch when they return to their hotel hotel
  • Display their own content on an in-house channel for their wedding or corporate group
  • Watch their preferred content from Netflix or YouTube (or any of the 1,000s of Chromecast enabled apps) by auto-login on their own device (regardless of whether it is an Android, Apple or Windows smart phone, tablet or laptop) in the highest quality possible, on the largest screen available (your in-room high definition TV). streamCAST can be integrated into the streamTV platform or installed separately, depending on your budget and guest expectations. Chromecast is a registered trademark of Google Inc.

 

streamTV is an All-In-One Entertainment Solution and More

In fact, the number one advantage of streamTV is not its wide variety of entertainment options, but that it is a true revenue generation tool.

In-room dining – guests can order food and beverages through the TV remote that is already in their hands

Shopping – with streamTV you can easily sell and chargeback both your own products and services, as well as those of external businesses through your in-room TVs

Tour booking – not all guests want to line up at a tour desk that is inconsistently staffed or call a tour operator who is always busy; give them the option to book through the TV from the comfort of your hotel room

In-room promotions – do you offer a happy hour, weekend brunch or weekly yoga session? All of these events and other promotions can be communicated through your gorgeous high definition in-room TVs with compelling graphics and full screen videos

Video on demand and TV box sets – while casting is becoming increasingly popular, there are still guests who prefer the more traditional video on demand

 

See it for yourself – simply schedule a free demonstration for your property.

Free Bespoke TV Portal Design Service for New streamTV Customers

We offer a free design service for new streamTV customers

One of the many advantages of streamTV is that we allow you to customise the portal to represent your brand image. We make it as easy as possible for you by providing a user-friendly content editor.

We understand that creating a brand new TV portal can get left aside when you have so many other urgent tasks to attend to every day. That’s why we offer a free design service to help our new customers get their IPTV portal up and running.

streamTV sample menu

Designed to generate revenue

The true value of streamTV is as a revenue generation tool. To make it effective it needs to be designed well – the user experience should be intuitive and seamless, and the aesthetic should be compelling. That’s the reason why we offer a free design service from a professional marketing and design team who understand how you can get the most out of your investment in streamTV.

streamTV sample menu

Designed to grow with you

We give you full control so you can make future changes as your brand and services evolve. We don’t charge you if down the track you decide to adjust your logo or change your brand colours – instead, we give you access to make all these changes whenever you like. You can also add, remove and change promotions e.g. daily specials and monthly promotions as needed.

streamTV sample menu

Simply ask us for a no-obligation demonstration!

How to Digitise Your Hotel Compendium

Are you looking for the best way to digitise your hotel compendium?

Did you know the best in-room entertainment solutions can do more than simply entertain guests? Transform your in-room TV from a cost centre to a marketing platform that showcases your brand, promotes your amenities and facilities, and generates revenue. You can even offer your TV as an effective advertising channel to your partners and sponsors.

 

Take advantage of the high definition TV in your guest rooms:

Design your TV portal to match your hotel brand image (we’ll help you for free!*)

 

Digitise your hotel compendium with compelling graphics and full screen videos

 

Introduce your F&B venues, Spa, Golf Course, etc. — AND enable guests to reserve a table right from the TV remote that is already in their hands

 

Offer advertising space to your partners and sponsors

Promotion

Offer hotel channels and bespoke TV portals to corporate and private event groups

 

The list goes on and on. For ideas specific to your property schedule a free demonstration.

*Streamvision offers a free design service for new streamTV customers to get your bespoke TV portal up and running. Simply ask us for a no-obligation demonstration!