As in-room streaming takes hold, efficiently monitising it is the next big advancement

Streamvision Supplier Profile on Hotel Management Australia

Hotel Management Australia recently spoke with Streamvision CEO Greg Bassine about the next big advancement in IPTV, why hotels are no longer reluctant to adopt streaming technology, and more…

👇 Check it out below or visit Hotel Management online.

What is the next big advancement in IPTV that you can share?

Casting is one of the latest and greatest innovations that is being seen in the hotel and accommodation space. This technology gives guests exactly what they want – the ability to watch their own content on a large screen when they’re in a hotel room. Our solution streamCAST takes it a step further, by providing a centralised solution that doesn’t require additional equipment in guest rooms – this makes it more affordable and convenient for hotels to install and manage.

Do hotels still seem reluctant to adopt streaming technology or is the message out there that this is the way forward?

The message is well and truly out there. With the success of streaming services like Netflix and Stan, there’s no question that streaming technology is the way forward when it comes to the consumption of content whether it is at home or in the hotel room.

What are the main benefits of working with an entertainment supplier that builds and supports its own products in-house?

Front line staff i.e. Sales Reps, Account Managers, and Support Technicians are better positioned to facilitate client access to and influence over the product development process. This means our clients can be confident their voice is being heard where it matters and that our products can evolve to keep up with changes in their business needs.

How much customisation do you see your clients requesting in terms of revenue generation in their IPTV system?

Most of our clients are excited about the opportunity to increase their revenue via technology. Of particular interest are our shopping cart and in-room ordering functions which allow guests to purchase amenities, book tours, order in-rooming dining, book future stays, etc. right through the TV portal. Hotel staff can easily manage and monitor these purchases. Integration with over 20 PMS systems makes it convenient to bill. Purchases of external services such as food delivery are also possible for hotels that wish to generate revenue with the help of local businesses.

The other service we offer that our clients appreciate is bespoke IPTV portal design. Design and functionality are intertwined and we have seen that it is important to design portals in a way that facilitates an intuitive and smooth user experience so that guests don’t get lost in layers of menus. Many of our clients tell us they want a portal no other hotel has and we can deliver that by partnering with a design firm to provide a free portal design service to all of our new customers.

Streamvision Supplier Profile on Hotel Management Australia

Hotel Magazine – ‘Stay Connected in 2020’

Hotel Magazine - Stay connected in 2020

Recently, Hotel Magazine asked our CEO Greg Bassine how hotels will stay connected in 2020. Below is an excerpt from the article.

👉 For the full article, please visit the excellent Hotel Magazine website.

It’s the start of a new decade: in 2020, the iPhone turns 13, Facebook turns 16, and the World Wide Web celebrates its 29th year since going public.

In a relatively short period, these technologies and others like them have dramatically transformed almost every aspect of our lives, from the way we travel to the way we eat.

Accordingly, today’s hotel guest’s expectations now exceed merely a hot shower and room service. Busy guests with places to be may rarely stop to think about the complexities of providing high-speed Wi-Fi and in-room streaming in a hotel, but these are services that hoteliers and technology companies alike have had to implement remarkably quickly in the race to provide guests with the seamless in-room experience they demand.

Streamvision is an Australian provider of bespoke digital solutions, working with a variety of clients from hospitality ventures to large corporate entities. Hotel Magazine spoke to CEO Greg Bassine about the needs of the modern hotel guest.

“Ultimately, as the end-user, hotel guests and home consumers want the same thing – high speed, high definition content at their fingertips, and the ability to intuitively and immediately understand how to interact with an entertainment system,” he said.

Bassine pointed out some easily overlooked problems that hotels face when providing guests with connectivity technology. “It’s important that all guests staying in a given hotel room are able to cast their content to the in-room TV, but that their next-door neighbour is unable to ‘hijack’ their TV, either intentionally or unintentionally.”

Such a blatant ‘digital intrusion’ is a more visible example of a wider problem facing hotels: that of hundreds, or even thousands of guests accessing the same digital services in close proximity.

“The ability to monitor and control bandwidth usage is essential,” Bassine said, “to ensure that a few data hogs don’t consume all the available bandwidth, spoiling the experience for other guests.”

As well as virtual crowd control, hotels must deal with the fact that their guests are transient. Just as clean sheets and towels are a prerequisite of any guest room from budget to boutique, so too is clean data.

“Hotel entertainment systems need the ability to automatically log out of and erase all user data upon check-out,” Bassine pointed out. “If a guest has logged into her YouTube account on the in-room smart TV, that could lead to their data security being compromised.”

Such compromises are not unheard of – in July, Marriott was fined £99m (NZ$187m) for infringements of the UK’s General Data Protection Regulation after a cyber-incident exposed a variety of personal data contained in approximately 339 million guest records. Just a week or so later, US hotel management company AavGo was alerted by a benevolent ‘white hat’ hacker to a security lapse in their online booking system, exposing the data of up to 8 million entries…

👉 Read the rest of the article on Hotel Magazine

Smart and Secure Casting Solution for Hotels that Want to Earn Additional Revenue

streamCAST is compatible with 1,000s of apps for smartphones, tablets and laptops

Did you know that dongles and TVs with built-in Chromecast deployed in hotels can pose potential security risks for your organisation?

Protect your hotel and guests from malicious data usage through the secure Streamvision platform, which safeguards against unauthorised usage and facilitates data monitoring. Smart central management allows you to keep your hotel and guests secure during casting by ensuring that traffic cannot bypass your firewall and authenticating access via PMS integration (over 20 compatible PMS solutions)

streamCAST is the first truly integrated casting solution that improves operational convenience and the guest experience in a number of innovative ways:

  • Integration with the streamTV IPTV platform eliminates the need for dongles in guest rooms – giving you a more affordable solution that can be installed and maintained without entering, or worse, closing guest rooms
  • Centralised monitoring enable the ability to identify and fix issues before they trigger a negative guest review
  • Smart bandwidth management ensures a high quality and high speed experience for all guests using streamCAST at any given time
  • Platform-agnostic casting solution that connects to your existing WIFI network, so your guests can cast from 1,000s of compatible apps without you changing your WIFI network
  • Integration with streamWIFI enables guests to concurrently connect multiple devices to the same in-room TV – perfect for families, couples or friends sharing a room/suite
  • Forward-thinking solution that allows for easy and affordable future expansion

Last, but not least, streamCAST includes a digital signage feature that enables hotels to utilise streamCAST as a platform for branding and advertising:

  • Offer advertising space to business partners, sponsors or group/event bookings
  • Promote your in-house sales, such as weekend brunch, in-room dining specials, happy hour, etc.
  • Communicate partner offers such as local tours, cultural experiences, cooking classes, etc.

Why Your Hotel Guests Want You to Enable Casting

Guests Want To

Use up-to-date technology to do exactly what they do everyday – watch their preferred content from Netflix, YouTube, etc. in the highest quality possible, on the largest screen available (your in-room high definition TV).

 

Guests Would Rather

Watch Netflix and YouTube on their own device than to try to remember what their password is log on to apps on a smart TV.

 

Hotels Want

An innovative and affordable solution that answers their guest needs without significant downtime or investment.

 

Hotels Would Rather

Monitor and manage their in-room entertainment system remotely and have the flexibility to upgrade the solution as needs and technology evolve.

 

streamCAST is a revolutionary casting solution that answers all of these needs and more!

 

No Dongles and No Fuss

streamCAST is the first truly integrated casting solution that requires zero additional equipment in guest rooms. This reduces your effort and time by taking away lots of unnecessary hassle:

  • No need to waste time going from room to room, or worse closing rooms, during installation
  • No need to purchase expensive dongles for every in-room TV
  • No need to purchase fiddly security brackets to protect dongles from guest theft
  • No need to worry about guest damage to expensive dongles
  • No need to enter the guests room to for routine maintenance and monitoring

 

Maximum Convenience and Maximum Affordability

streamCAST is a truly no fuss solution because there are no dongles in the guest room to worry about. That makes it:

  • Faster and more affordable to install
  • Safe from guest damage and theft
  • Convenient to manage and troubleshoot remotely

Simply roll it out with streamTV – our fully featured IPTV solution that is customised for your hotel properties.

 

streamCAST includes a number of features that will take your guest experience to the next level

  • Enable your guests to seamlessly cast content from their own device to any TV in the guest room/suite.
  • Thousands of Chromecast enabled apps to choose from on Android, Apple and Windows mobile and computer platforms providing your guests with a rich OTT experience that is platform agnostic. Chromecast is a registered trademark of Google Inc.
  • Requires no dongles in the guest room when integrated with our streamTV IPTV solution – giving you a more affordable casting solution that is easier to install and manage.
  • A completely seamless solution, without any need to pair devices or login when integrated with streamWIFI.
  • Smart bandwidth management capability ensures a high quality and high speed experience for all guests using streamCAST at any given time.
  • Platform agnostic – connects to your existing WIFI solution.
  • Powerful data analytics and reporting – get to know your guests actual content preferences to inform targeted marketing.
  • Centralised monitoring service – Streamvision manages and monitors your solution for proactive maintenance.
  • Minimise your property’s content subscriptions by utilising guests’ existing subscriptions.
  • Digital signage solution that enables you to utilise streamCAST as a platform for branding and/or advertising for your own property and for your partners.
  • Ensure a secure experience for guests with automatic disconnect at checkout.
  • Allow guests to connect multiple devices to the same TV – perfect for families, couples or friends sharing a room/suite.

 

Experience it for yourself

Request a no obligation demonstration to see how this will benefit your hotel and make guests even happier to choose your property.

A Revolutionary Casting Solution that Requires Zero Additional Equipment in Guest Rooms

No Dongles and No Fuss

streamCAST is the first truly integrated casting solution that requires zero additional equipment in guest rooms.

  • No need to waste time going from room to room, or worse closing rooms, during installation
  • No need to purchase expensive dongles for every in-room TV
  • No need to purchase fiddly security brackets to protect dongles from guest theft
  • No need to worry about guest damage to expensive dongles
  • No need to enter the guests room for routine maintenance and monitoring

 

Maximum Convenience and Maximum Affordability

streamCAST is a truly no fuss solution because there are no dongles in the guest room to worry about. This means installation is more affordable, and less time consuming. Simply roll it out with streamTV – our fully featured IPTV solution that is customised for your hotel properties. Remote management makes routine monitoring and any necessary troubleshooting convenient.

 

Experience it for yourself

Request a no obligation demonstration to see how this will benefit your hotel and make guests even happier to choose your property.